Peace Direct introduces two way reporting to partners

cpbr-in-sri-lanka

International non-governmental organizations often ask a lot of partners in terms of reporting requirements – but how many provide reports in return? This simple innovation, introduced after receiving feedback from partners has changed the dynamic for INGO Peace Direct. Peace Direct, which supports local peace-building organizations, engaged Keystone to survey their partners about the state of the partnerships. They discovered that reporting to partners is an important step in accountability. Tom Gillhespy, Head of International

Read More

What not to do with survey results

freeimages.com

Today we explain what not to do with the results of our Partnership Survey. Firstly, having commissioned the survey, paid for it and more importantly partners have spent time answering it – don’t ignore it. Even if you don’t like the results it is important to try and understand why your partners feel that way about your organization. The very best way to find out more about their responses is to talk about it with

Read More

Using feedback to measure CECP’s impact

CECP

Keystone Accountability has been working with CECP, a coalition of CEOs who believe that societal improvement is an essential measure of business performance, on feedback loops. In the guest blog below Courtney Murphy, CECP’s Director, Strategic Initiatives, explains what they discovered. Over the course of the past year, CECP, with guidance from Keystone Accountability, has been systematically collecting feedback from our companies to improve our work and help us measure the impact we as an organization

Read More

In partnering, rules don’t work but principles might

Localization makes partnerships in development all the more important. In this guest blog Ros Tennyson, Director of Strategy at The Partnership Brokers Association discusses the challenges of multi-stakeholder partnerships in development. Multi-stakeholder partnerships for humanitarian relief and sustainable development are much promoted (especially by donors) as the way to tackle the complicated and complex challenges we face. As a passionate advocate of such collaboration, I agree this approach is critically important BUT… only if those involved really grapple

Read More

Taking the survey is the first step – it is what happens next that counts

Oxfam Haiti

Oxfam is serious about partnerships and so joined 76 other international non-governmental organisations in taking Keystone’s Partnership survey, which solicits views from partners. “The results were not particularly shocking to those of us working in programs although we hadn’t expected we would do so poorly,” said Makarand Sahasrabuddhe Program Quality Lead for Oxfam International. “The data was a gift. It came from over 800 partners. It pointed clearly to the fact that they did not

Read More

The drive towards localization

Localization Haiti

Are international non-governmental organizations ready to surrender control to southern partners? Along with accountability and effectiveness, localization – essentially the process of handing over of control of programmes to locally based actors – dominates the discussions about how international NGOs (INGOs) should behave. And it is easy to see why; the issue of localization affects all INGOs whether working in development or humanitarian contexts. At the recent World Humanitarian Summit, yet again calls were made

Read More

WaterAid explains how they used Keystone’s partnership survey

Apolonia Barreto of WaterAid Timor Leste facilitating a participatory partnership mapping exercise. Credit Tim Davis/WaterAid

Collaboration is a core value of international non-governmental organisation (INGO) WaterAid. The organization knows it can only achieve universal access to water and sanitation (WASH) by working with others including government bodies, civil society organisations, academic institutions, donors, other NGOs and the private sector. WaterAid wants to develop empowering and mutually accountable and respectful relationships but knows this is easier said than done, especially when channelling money to other organizations. In some cases, a focus

Read More

What do your partners really think of you?

Nepal

Increasingly, international non-governmental organisations (INGOs) work through local partners. Constructive relationships between these organisations are critical for effective development. But do INGOs know what their partners really think of them? Keystone Accountability has surveyed thousands of local partners of INGOs. We ask about trust, support, communication and other areas, shining a spotlight on the relationship between the INGOs and their partners. Survey responses are anonymous so partners can express their opinions freely and the results

Read More

From the field – 7 cases and a cautionary tale

Feedback Joke

Since 2013 World Vision has been running seven DFID-funded “beneficiary feedback mechanism” experiments in health programmes in India and Africa with local partners. Earlier this month World Vision convened a highly informative day-long learning event in London where about 50 practitioners from across the globe discussed the experiments, aided by high quality documentation in video, written and slide presentation forms. This is exactly the kind of feedback practice literature that we need as Constituent Voice

Read More

Funders and feedback; putting their money where their mouth is

Last summer, the Blagrave Trust with support from Keystone Accountability set out to learn more about what youth-oriented charities do to listen and respond to the young people they help. Keystone spent time with key staff from eight Blagrave partners to understand and document their youth feedback related practices. Among the eight partners, there was a growing recognition of the importance and value of listening, and as a result feedback was becoming a higher priority

Read More
Page 1 of 9123456789