Does greater accountability mean greater resilience? Findings from our research so far.

This is a guest post by Kingsley Orievulu and Jack Cornforth of Civicus (our partners in the Resilient Roots initiative) When ActionAid Uganda faced attacks from the government for their work, including freezing the organisation’s bank account, unrelenting support from local partners and credible local leadership ensured massive popular support during the ensuing legal battle (and[…]

Interested in improving accountability and resilience?

We are searching for organizations interested in testing the link between accountability to the people they serve and resilience. Keystone Accountability is working with Civicus and Accountable Now on an initiative called Resilient Roots. We are collaborating with civil society organizations around the world, supporting them with resources and grants to carry out activities designed[…]

Does accountability improve resilience?

Is accountability to the people you serve linked to the resilience of your organization? This is what Keystone Accountability is testing over the next two years. In partnership with Civicus and Accountable Now, we have launched a new initiative called Resilient Roots exploring the links between increasing public support and trust, and resilience to external[…]

Collecting feedback in prison

Nafisika Trust works in Kenya providing counselling and training to people in prison. The Trust is reaping the benefits of a Constituent Voice feedback system and using data to improve their programs. Vickie Wambura the founder and director of the charity said: “We thought were gathering feedback but we kept having snarl ups. We were[…]

How does your organization measure up?

How do you know how your organization is performing? Here at Keystone Accountability we say for a clear indication of how you are doing ask the people you serve. It is these customers, clients, beneficiaries, and other stakeholders, or constituents as we call them, that are best placed to determine the value of your work.[…]

How to make the most of feedback

How do you make the most of feedback? – discuss further with the people who gave it to you. We have writing recently about how closing the loop is the most scary but also most valuable part of understanding feedback. Going back to the people who gave you the feedback should not be an optional[…]

Collecting feedback from young people – 10 tips

How can youth charities collect meaningful feedback from the young people they serve? Twelve UK based youth organizations received grants to listen and respond to the young people they serve and in this blog post we share what they learnt. The organizations were all charities supporting young people in the UK and funded by the[…]

Is it actually smart to set goals?

Usually if you want to get something done you set a goal. Run a marathon, lose a stone, reduce poverty – that kind of thing. This is certainly how traditional development projects work. Logframes are full of targets – 500 people attend training sessions, 1,000 families lifted out of poverty, or 3,000 jobs created. There[…]