How does your organization measure up?

How do you know how your organization is performing? Here at Keystone Accountability we say for a clear indication of how you are doing ask the people you serve. It is these customers, clients, beneficiaries, and other stakeholders, or constituents as we call them, that are best placed to determine[…]

Collecting feedback from young people – 10 tips

How can youth charities collect meaningful feedback from the young people they serve? Twelve UK based youth organizations received grants to listen and respond to the young people they serve and in this blog post we share what they learnt. The organizations were all charities supporting young people in the[…]

Is it actually smart to set goals?

Usually if you want to get something done you set a goal. Run a marathon, lose a stone, reduce poverty – that kind of thing. This is certainly how traditional development projects work. Logframes are full of targets – 500 people attend training sessions, 1,000 families lifted out of poverty,[…]

Get a grant to work with Keystone Accountability

Grant funding is now available to help charities working in England improve their social impact. Charities and social enterprises can apply for a grant to cover Keystone’s expertise, allowing us to work together at no cost to the organization. Keystone Accountability, along with other organizations working on social impact, has[…]

Using client feedback to test a theory of change

US nonprofit LIFT, which works to end intergenerational poverty, has been using client feedback to test its theory of change. LIFT works with low income families in Chicago, Los Angeles, New York and Washington, D.C. Parents (who LIFT call members) are paired with volunteer advocates and they work together to[…]

‘Speak Up Week’ – how to get clients interested in giving feedback

Our House in Little Rock, Arkansas provides housing, children’s programs, career and homelessness-prevention services. And a master class in how to get your staff and your clients enthused about collecting feedback. Joy Ritchey, Grants Manger for Our House, which serves more than 1800 people a year, explained that they have[…]

To increase impact – listen to those you serve

Foundation leaders believe to increase their impact they need to listen to the people they are supposed to serve. There is concern among US foundation leaders that this is not currently happening. These insights come from a report by Centre for Effective Philanthropy commissioned by the William and Flora Hewlett[…]

Shifting the power to service users

The Mayday Trust totally overhauled the way it supports people experiencing homelessness after listening to feedback (See previous blog). The new way of working involves really listening to clients and to do this effectively involves addressing the multiple power dynamics in play between funders, charities and the people they serve.[…]

Lynn coordinates Keystone's various programs and manages outreach, crafting stories on the power Constituent Voice. Previously she was Rwanda country director for the Institute for War and Peace Reporting and before that, BBC Media Action.