When you look at a list of Keystone clients, you might well ask yourself, “What can these organizations possibly have in common?” They range from the world’s largest commercial carpet manufacturer to the President’s Office in South Africa. Our clients are tackling poverty, reducing environmental impact, enhancing smallholder agriculture, battling[…]
Every sector has its misconceptions: stereotypical ideas about how the sector works, its values and how people both within and outside the sector perceive it. In this blog I present five ‘fun facts’ that come out of feedback data we collect at Keystone. They are yet another illustration of why,[…]
Nonprofits are preparing to meet the new Charity Navigator Ratings system. Charity Navigator evaluate whether charities have healthy finances and policies in areas like conflict of interest and donor privacy. But soon all of the nonprofits that Charity Navigator rates, will have to do more than that to get good[…]
Dennis Whittle has published an important piece on the signficance of feedback loops. His discussion of how feedback loops can subvert the prevailing mental model (top-down; expert-driven) and the limitations of RCTs is particularly relevant. A must read for all those seeking to make development organizations more responsive and adaptive.[…]
Bridgespan’s new report provides an excellent overview of and framework for thinking about constituent engagement. It provides an excellent complement to Dennis Whittle’s recent paper on feedback mechanisms and the earlier Twersky and Threlfall SSIR article. The field of Constituent Voice is building its own literature!
“Philanthropy is all about choices: the choice to give, the choice of how to give and who to give it to, even the choice of when to declare victory or admit failure.” “This website is designed to help you make sense of those choices—whether you are an individual giver, a[…]
Feedback Labs is a group of organizations that wants to see citizens become central throughout the development process, from start to finish. We look inclusively at four stages of the development cycle – governments, funders, NGOs & civil society, and citizens – to make sure that feedback loops are present[…]
David Bonbright is interviewed for the Uncommon Giving radio show called Improving the effectiveness of social purpose organisations. The show hosted by Chicke Fitzgerald explores David’s working background and Keystone’s work. Listen to the interview here.
Feedback Labs is a consortium of like-minded organizations committed to making governments, NGOs and donors more responsive to the needs of their constituents. We work through human-centered design, adaptive processes, technology, and trust to bridge communication gaps between everyday people and the institutions that should meet their most pressing needs.[…]
2012/3 Dutch cohort
In 2012 a cohort of 16 Dutch NGOs tool the Keystone survey in collaboration with Partos and Resultante. The Dutch organisations receive high satisfaction ratings compared to the global cohort: seven out of the ten highest rated organisations are Dutch and only two out of the bottom twenty are Dutch.