The value of stakeholder engagement, and why you should all be doing it

Interested in measuring your impact? Of course you are. We all are! So how do we do it? Well, there are several possible ways, but what is critical is that we make the perspectives of the people who are meant to enjoy the benefits of a service visible to decision[…]

The drive towards localization

Are international non-governmental organizations ready to surrender control to southern partners? Along with accountability and effectiveness, localization – essentially the process of handing over of control of programmes to locally based actors – dominates the discussions about how international NGOs (INGOs) should behave. And it is easy to see why;[…]

Funders and feedback; putting their money where their mouth is

Last summer, the Blagrave Trust with support from Keystone Accountability set out to learn more about what youth-oriented charities do to listen and respond to the young people they help. Keystone spent time with key staff from eight Blagrave partners to understand and document their youth feedback related practices. Among[…]

Coventry University: listening to its students

Coventry has a history of listening to people. During the Second World War, the people of Coventry wanted to voice their support for the Soviet Army during the Battle of Stalingrad, and their voice was heard. Coventry and Stalingrad were twinned, to promote mutual understandings and improve relationships. The practice[…]

Setting the agenda for development – who has the power?

In a recent blog, Patricia Dorsher comments that “It is a particular feature of aid that people on the ground are often not involved in activities affecting their communities”. Patricia makes the case for not only shifting resources to those with greater need, but also shifting other sources of power,[…]

Technology – a silver bullet or a rubber bullet?

For anybody interested in feedback, technology offers huge potential; the potential to reach communities, the potential to do so affordably, and the potential to access such feedback in real time. At Keystone we view these three elements as key to effective listening. Aleem Walji, director of the World Bank’s Innovation Labs[…]

Delivers on all client projects from Comparative Constituent Feedback projects to Ground Truth work.