This Time It’s Personal

As organizations start to get serious about feedback, things inevitably come to the moment where feedback gets personal. To be really useful, feedback must touch on an individual’s performance. This is tough stuff. People resist feedback in many different ways. A growing part of Keystone Accountability’s Constituent Voice work with[…]

Ringing out 2013 and a modest overture for 2014

As 2013 comes to a close, I write to thank you for your interest in our work to advance Constituent Voice as a tool to solve important societal problems. Topics like performance management, real time data, continuous improvement and downward accountability may make most people’s eyes glaze over — but[…]

David Bonbright discuss the legacy of Albert O. Hirschman who died last year in his first Feedback Labs article

In his article “Voice As Both Means And End”, David discusses the value of valuing relationships. David refers to Albert O. Hirschman, who died at the age of 97 last December, arguing that his seminal 1970 treatise, Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, is feeling[…]

Markets For Good blog: David Bonbright discusses the prerequisites to moving constituent feedback to the heart of the philanthropy marketplace

If we want action – organizations listening and responding to their constituents in a way that raises performance and enhances impacts – we need to stimulate the demand for feedback and provide the professional support infrastructure to meet that demand. This raises a couple of important strategic questions in the[…]

InterAction’s guidance note on the Use of Impact Evaluation Results, written by Keystone’s David Bonbright is published

This is the fourth guidance note in a four-part series of notes related to impact evaluation developed by InterAction with financial support from the Rockefeller Foundation. This fourth guidance note, Use of Impact Evaluation Results, highlights three themes crucial for effective utilization of evaluation results. It was written by David Bonbright,[…]

Measurement presentation and tool for Open Contracting available here

These materials were presented by David Bonbright at the Open Contracting First Global Meeting in Johannesburg on October 25th. The event was hosted by the World Bank Institute and GIZ. To view David’s presentation slides, please click here. To view the Theory of Change slide, please click here. To view the tool, please click here. For[…]