From client feedback to radical redesign

Client feedback resulted in a radical redesign of how one homelessness charity offers all its services. Back in 2011, thanks to the tough funding climate in the UK the Mayday Trust was considering whether it should merge with another organization and decided to review its services. In an attempt to discover the charity‚Äôs unique offering they spoke to over 100 people experiencing homelessness and frontline staff inside and outside the organization. The results were complied[…]