Dennis Whittle has published an important piece on the signficance of feedback loops. His discussion of how feedback loops can subvert the prevailing mental model (top-down; expert-driven) and the limitations of RCTs is particularly relevant. A must read for all those seeking to make development organizations more responsive and adaptive. http://international.cgdev.org/publication/how-feedback-loops-can-improve-aid-and-maybe-governance
Bridgespan’s new report provides an excellent overview of and framework for thinking about constituent engagement. It provides an excellent complement to Dennis Whittle’s recent paper on feedback mechanisms and the earlier Twersky and Threlfall SSIR article. The field of Constituent Voice is building its own literature!