Keystone’s Kai Hopkins highlights the importance of indirect relationships, for creating social change and maximising the desired outcomes for ‘end-beneficiaries’

Kai photoWriting on the Feedback Labs blog, Kai argues that intermediaries – implementing partners of an international NGO, a grant recipient, or an impact investor’s awardee – are an important and active agent of change and a key to successful development outcomes. And as such, we must understand these relationships and strive to improve them. To do so, we must ask them!

Kai discusses the value of benchmarking for accurately extracting understanding and meaning from the feedback data.

To read the full blog, please click here.

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