If we want action – organizations listening and responding to their constituents in a way that raises performance and enhances impacts – we need to stimulate the demand for feedback and provide the professional support infrastructure to meet that demand. This raises a couple of important strategic questions in the field of what is coming to be known as Constituent Voice. How do we get an appropriate infrastructure for a nuanced and rapid scale-up of Constituent Voice and what would it look like? David Bonbright, Chief Executive of Keystone Accountability, explores these questions in his Markets For Good blog contribution.
